Welcome to the Guest Services Real Team! (note: you must Enroll in the course to progress through the videos.) This course is designed to help every Guest Services team member understand the basics of hospitality and what it means to serve guests well. Through seven short videos, you'll learn how to create great first impressions, communicate clearly, recognize and respond to guest needs, and work together as a cohesive team to create a welcoming experience. This course provides the foundational principles of Guest Services. As part of your onboarding, be sure to connect with your Campus Coach or Ministry Leader for role-specific training and campus protocols, including processes such as Blue Bucket pathways or upcoming campus events or initiatives. Thank you for serving and helping create an environment where people can experience the love of God, starting in the parking lot.

Onboarding and ongoing training for Sandals Church Soul Care Volunteers.

Onboarding and ongoing training for Safety Volunteers at Sandals Church.

Onboarding and Continued Training for all Sandals Church Youth Volunteers. It includes how to have difficult conversations, how to lead a discipleship group, how to partner well with parents and what the standard safety policies are.

Our Sandals Kids Team Volunteer Training is designed to help every volunteer feel confident, equipped, and supported as they serve kids and families. During training, volunteers can expect practical guidance on policies and procedures, how to lead small groups and large groups, and how to create a fun, welcoming environment where kids can learn about Jesus. Volunteers should rely on their campus team for ongoing support, communication, scheduling, and any questions or situations that come up while serving. No volunteer is expected to figure things out alone — your campus leaders are there to coach, encourage, and help you succeed as part of the team!